These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Robot Robot & Human, LLC (“Company,” “we,” “us,” or “our”) governing your access to and use of the Robot Robot and Human platform (the “Service”).

1. Description of Service

Robot Robot and Human is an AI-powered legal document analysis platform that provides:

• Document upload, storage, and organization
• Optical character recognition (OCR) and automated text extraction
• AI-powered document analysis, insights, and contradiction detection
• Discovery gap analysis and interrogatory generation
• MSJ (Motion for Summary Judgment) outline generation
• Deposition strategy building and question generation
• Real-time deposition assistance (Pro and Enterprise plans)
• Semantic and vector-based document search
• Case management and team collaboration tools
• Client portal with read-only viewer access

When you upload documents to the Service, they are processed through an automated pipeline that includes text extraction (OCR), semantic analysis by third-party AI providers, vector embedding generation for search functionality, and storage on cloud infrastructure. This processing occurs asynchronously in the background. For full details on how your data is processed and stored, see our Privacy Policy.

We strive to maintain continuous availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age to use the Service.

2.2 Professional Use

The Service is designed for use by legal professionals, law firms, and their authorized staff. By using the Service, you represent that you are authorized to access and manage the legal documents you upload.

2.3 One Account Per User

Each user must maintain their own individual account. Account sharing is prohibited. Organizations may add multiple seats under their subscription.

2.4 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at legal@robotrobotandhuman.com if you become aware of any unauthorized use of your account or any other breach of security.

3. Subscription Plans and Payment

3.1 Plan Options

3.2 Free Trial

All plans include a 2-week free trial with full access to plan features. No credit card is required to start the trial. Adding a credit card during the trial period grants an additional 7-day extension.

3.3 Billing and Refunds

Subscriptions are billed in advance on a monthly or annual basis through our third-party payment processor, Stripe. Prices are in US dollars and do not include applicable taxes. All payments are non-refundable except as required by applicable law. Annual subscriptions that are terminated early are not eligible for prorated refunds for remaining months.

3.4 Failed Payments

If a payment fails, we will notify you and provide a reasonable opportunity to update your payment information. Repeated payment failures may result in account suspension. During suspension, you may retain limited read-only access to existing data for a reasonable period. If your account remains suspended and payment is not resolved, we reserve the right to delete your account and all associated data after providing written notice to the email address on file.

3.5 Plan Changes

Upgrades take effect immediately with prorated billing for the remainder of the current billing cycle. Downgrades take effect at the start of the next billing cycle. We reserve the right to modify plan features and pricing with thirty (30) days' notice to existing subscribers.

3.6 Usage Limits and Grace Period

Each plan includes specified usage limits (storage, AI queries, seats). If you approach these limits, we provide a seven (7) day grace period during which you may upgrade your plan before access restrictions are applied.

3.7 API Access

Programmatic API access is available to Enterprise plan subscribers. API keys may be managed through your account settings. You are responsible for securing your API keys and all activity conducted using them.

4. User Responsibilities

4.1 Lawful Use

You agree to use the Service only for lawful purposes and in compliance with all applicable laws, rules, and regulations, including professional responsibility rules, data protection and privacy laws, intellectual property laws, and court rules and procedures.

4.2 Prohibited Conduct

You agree NOT to:

• Share your account credentials with others
• Access accounts belonging to others without authorization
• Upload malicious files, viruses, or harmful code
• Attempt to probe, scan, or test system vulnerabilities
• Interfere with or disrupt the Service or servers
• Use the Service to facilitate illegal activities
• Reverse engineer, decompile, or disassemble the Service
• Resell, sublicense, or commercially exploit the Service without authorization
• Use automated scripts, bots, or scrapers to access the Service outside of authorized API access
• Attempt to circumvent usage limits, rate limits, or access controls

4.3 Responsible Use of AI Outputs

You acknowledge and agree that:

• All AI-generated content must be independently verified before use in legal filings, court submissions, or client communications
• You are solely responsible for verifying the accuracy of all citations, legal authorities, case references, and factual claims in AI-generated outputs
• You may not represent AI-generated content as your own original legal research without independent verification
• You may not use the Service to generate fraudulent legal filings or to intentionally mislead courts, tribunals, or opposing counsel
• You bear full professional responsibility for all work product submitted to courts, clients, or opposing parties, regardless of whether that work product was informed by AI-generated outputs

5. Intellectual Property

Our Ownership: We retain all rights, title, and interest in the Service, including all software, technology, features, trademarks, and AI models (excluding your data).

Your Ownership: You retain all rights, title, and interest in documents you upload, case data and work product you create, and your confidential and privileged information. You also own all derivative work product created using AI-generated outputs from the Service (such as briefs, motions, or memos you draft using the Service's insights).

By uploading content, you grant us a limited, non-exclusive license to store, process, analyze, and display your content solely for the purpose of providing the Service. This includes generating text extractions, vector embeddings, AI-powered analyses, and derivative insights from your documents. This license terminates when you delete your content or close your account.

6. AI-Generated Content and Disclaimers

You remain solely responsible for all legal work product you create, decisions made based on Service outputs, compliance with professional responsibility rules, client representations, and court filings.

6.1 AI Model Changes

The Service utilizes third-party AI models from multiple providers (including OpenAI, Anthropic, and Google). We may change, update, or substitute the underlying AI models at any time without prior notice. Model changes may affect the style, format, or quality of AI-generated outputs. We will use commercially reasonable efforts to maintain output quality, but we make no guarantee that specific AI models will always be available or that outputs will remain consistent across model changes.

6.2 Real-Time Deposition Assistance

The real-time deposition assistance feature (available on Pro and Enterprise plans) depends on network connectivity and third-party AI provider availability. The Company is not liable for missed alerts, delayed processing, connection interruptions, or inaccuracies in real-time suggestions during live depositions. You are solely responsible for all deposition conduct, and real-time AI suggestions are not a substitute for thorough deposition preparation.

7. Privacy, Data Protection, and Platform Administration

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.1 Platform Administrator Access

We understand the privileged and confidential nature of legal documents. Our platform administrators (“Admins”) may access your account and data only under the following limited circumstances:

• Technical support: To debug issues at your request or to resolve technical problems affecting your account
• Security investigations: To investigate suspected security incidents, unauthorized access, or potential breaches
• Legal compliance: To comply with valid legal process, court orders, or regulatory requirements
• Terms enforcement: To investigate potential violations of these Terms
• Service maintenance: To perform necessary platform maintenance, data migrations, or system upgrades

Platform administrators are prohibited from: modifying your data without your express authorization, sharing your data with other organizations or third parties (except as required by law), accessing your data for non-operational or personal purposes, and disclosing your confidential information to any unauthorized person.

Platform administrator access to your data is logged in our application logging infrastructure. These logs record which administrator accessed your data, what action was taken, and when the access occurred.

7.2 Multi-Tenancy and Data Isolation

The Service operates as a multi-tenant platform where each organization's data is logically isolated. Users in one organization cannot access documents, cases, or data belonging to another organization. Search results, AI analyses, and all other Service features are scoped exclusively to your organization's data. Your organization's administrators may access user account information, usage statistics, and documents shared within the organization in accordance with the role-based permissions described in Section 8.

7.3 Document Processing

When you upload documents, they undergo automated processing including: text extraction via optical character recognition (OCR), transmission to third-party AI providers (OpenAI, Anthropic, and/or Google) via secure API connections for analysis, and generation of vector embeddings (mathematical representations used for semantic search). The original documents, extracted text, AI-generated analyses, and vector embeddings are stored and processed primarily on U.S.-based infrastructure, subject to our Privacy Policy.

8. User Roles and Viewer Accounts

8.1 Role-Based Access

The Service provides role-based access controls within each organization. Available roles include Administrator, Partner, Associate, Paralegal, and Viewer. Each role has different permissions and capabilities as described in the Service documentation. Organization administrators are responsible for assigning appropriate roles to their team members.

8.2 Viewer (Client Portal) Accounts

The Service offers free, unlimited Viewer accounts intended for clients and other third parties who need read-only access to shared cases and documents. Viewer accounts:

• Have read-only access with no AI features or document upload capabilities
• Are free of charge and do not count toward paid seat limits
• Are governed by these same Terms of Service
• May be revoked by the inviting organization at any time

The organization that invites a Viewer is responsible for ensuring that the Viewer is authorized to access the shared materials and that sharing such materials does not violate any applicable confidentiality obligations, court orders, or professional responsibility rules.

8.3 Team Member Departures

When a team member leaves your organization, the organization administrator is responsible for removing or deactivating that user's access. The Company is not liable for unauthorized access resulting from an organization's failure to promptly deactivate departed team members.

9. Demo Environment

The demo plan is provided for evaluation purposes only. It uses a shared account environment and is limited to one (1) user, one (1) case, and 500MB of storage. The Company assumes no liability for data exposed, accessed, or lost in the demo environment. Demo data may be periodically deleted without notice. The demo environment does not include data export or team features.

10. Usage Limits and Overages

Each subscription plan includes defined limits for storage capacity, number of active cases, paid user seats, and daily AI query volume. You will receive automated notifications when your usage reaches 50%, 75%, 90%, and 100% of any applicable limit.

If you exceed a plan limit, features that exceed the applicable limit may be restricted until usage is brought within limits or an upgrade is applied. We will provide reasonable notice before restricting functionality. We will not delete your data due to overage; restrictions apply to new uploads and AI queries only.

11. API Access (Enterprise)

Programmatic API access may be made available to Enterprise plan subscribers, subject to availability and separate documentation. If and when API access is provided, it is subject to the following terms:

• API credentials are confidential, non-transferable, and must not be shared with unauthorized parties
• API usage is subject to rate limits as defined in the applicable API documentation
• The Company may revoke API access for abuse, excessive usage, or violation of these Terms
• The API is provided “as-is” with no uptime guarantee beyond what is provided in any applicable Service Level Agreement
• Automated scraping, bulk data extraction, or systematic downloading beyond authorized API use is prohibited
• You are responsible for the security of your API credentials and for all activity conducted through them

12. Service Availability

We target high availability for the Service but do not guarantee any specific uptime percentage for Base or Pro plan subscribers. Enterprise plan subscribers may negotiate a custom Service Level Agreement (SLA) with defined uptime commitments and remedies.

The Service may be temporarily unavailable for: scheduled maintenance (which we will endeavor to provide advance notice of), emergency maintenance to address security or stability issues, and circumstances beyond our reasonable control, including outages of third-party infrastructure providers (such as AWS or AI service providers), internet disruptions, and force majeure events.

13. Data Export and Portability

You have the right to request an export of your data while your account is active. You may download your original uploaded documents at any time through the Service. Bulk export of case metadata and AI-generated analyses is available upon request to legal@robotrobotandhuman.com; we are actively developing self-service export tools and will update this section as those capabilities become available.

Upon account cancellation, you will have thirty (30) days to download your documents and request export of your data. The Company will fulfill export requests within ten (10) business days. After the thirty (30) day retention period following cancellation, your data will be permanently and irreversibly deleted from our systems, including all documents, case data, AI-generated analyses, and vector embeddings. Certain records may be retained beyond this period as required by law (see Section 14.2).

14. Term and Termination

14.1 Voluntary Termination

You may terminate your account at any time by canceling your subscription through account settings or contacting legal@robotrobotandhuman.com.

14.2 Effect of Termination

Upon termination: your right to access the Service ends immediately; you have thirty (30) days to export your data (see Section 13); after thirty (30) days, your documents, case data, AI analyses, and embeddings will be permanently deleted. The following records are retained beyond account deletion: audit logs for ninety (90) days for compliance purposes, and billing records for seven (7) years as required by tax and accounting regulations.

14.3 Termination by Company

We may suspend or terminate your access if: you breach these Terms; your payment fails and is not cured within fifteen (15) days; required by law or legal process; you engage in prohibited conduct (see Section 4.2); or we discontinue the Service with at least sixty (60) days' prior notice.

15. Disclaimers

We do not warrant that the Service will meet your specific requirements, that AI-generated outputs will be accurate, complete, or suitable for any particular legal matter, that the Service will be available at any particular time, or that defects will be corrected within any specific timeframe.

16. Limitation of Liability

THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

17. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your breach of these Terms
• Your violation of any law or third-party rights
• Documents or data you upload
• Your professional conduct or malpractice claims
• Claims by your clients related to your use of the Service
• Your reliance on AI-generated outputs without independent verification
• Any court sanctions, bar complaints, or disciplinary proceedings arising from your use of the Service
• Your failure to properly manage user access within your organization, including failure to deactivate departed team members

18. Dispute Resolution

18.1 Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

18.2 Jury Waiver

BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL for any claims not subject to arbitration.

18.3 Time Limitation

Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the cause of action arises, or be forever barred.

19. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy and any applicable Service Level Agreement, constitute the entire agreement between you and the Company regarding the Service. They supersede all prior agreements, understandings, and representations.

Amendments: We may modify these Terms at any time. Material changes will be communicated via email to the address associated with your account or by prominent notice within the Service at least thirty (30) days before taking effect. Continued use of the Service after the effective date of changes constitutes acceptance. If you do not agree to the modified Terms, you must stop using the Service and may terminate your account under Section 14.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

No Waiver: The Company's failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

Force Majeure: We are not liable for failures or delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet failures, third-party provider outages, pandemics, or acts of terrorism.

Survival: Sections 5 (Intellectual Property), 6 (AI Disclaimers), 15 (Disclaimers), 16 (Limitation of Liability), 17 (Indemnification), 18 (Dispute Resolution), and this Section 19 shall survive termination or expiration of these Terms.

20. Contact Information

For questions about these Terms:

These Terms of Service are effective as of February 12, 2026. Previous version: December 6, 2025.