FAQ

Frequently Asked Questions

Clear answers about onboarding, security, and how the platform works.

Product & Pricing

Three critical differences: First, your documents stay organized in cases with proper chain of custody—no copying sensitive text into chat windows. Second, our AI is trained on legal reasoning patterns: it understands what a contradiction in testimony means, what discovery gaps matter, and how to structure an MSJ outline. Third, everything is searchable across your entire case—ask a question and get answers with citations to specific documents. ChatGPT can't search your 500-page production or remember what the defendant said in their interrogatory responses.

Upload your discovery documents and the AI will: find any document by describing what you're looking for (not just keywords), automatically flag contradictions between witness statements, identify gaps in your discovery responses, generate MSJ outlines with supporting evidence citations, build deposition question lists based on document weaknesses, draft Interrogatories that respect court limits (25 in federal court) with cross-discovery awareness to avoid overlap with other requests, and generate Requests for Admission with deadline tracking and deemed-admitted alerts. Pro users also get real-time assistance during depositions—the AI listens and suggests follow-up questions based on contradictions with prior testimony.

You should—and they'll be 10x more effective with this tool. An associate reviewing 10,000 documents manually takes weeks and misses things. Upload those same documents here and within hours you have: every contradiction flagged, every timeline inconsistency identified, and instant answers to any question about the record. Your team stops doing document archaeology and starts doing legal strategy. One partner told us: 'My associate found a smoking gun in 20 minutes that we'd missed in three weeks of manual review.'

Most firms see payback within the first case. At $99-249/month per seat, you need to save roughly 1-2 hours of associate time monthly to break even—and firms typically report saving 10-20+ hours per case on document review alone. One contradiction caught before trial, one deposition question that lands because you had instant recall of every prior statement—these moments win cases. The real ROI isn't time saved, it's cases won.

Every plan gets identical enterprise-grade security—we don't believe in charging extra to protect your clients' data. AES-256 encryption, TLS for all connections, zero AI training, full audit logs—all standard on Base, Pro, and Enterprise. The only security difference in Enterprise is SSO/SAML integration for firms that require centralized identity management. Your $99/month Base plan has the same encryption and the same data protection as our largest Enterprise clients.

Absolutely. Your data is encrypted at rest (AES-256) and in transit (TLS). We have contractual agreements with every AI provider (OpenAI, Anthropic, Google) guaranteeing your data is never used for training and is deleted after processing. Unlike consumer AI tools, we're purpose-built for legal confidentiality with full audit logging and role-based access controls.

Never. Zero. Not one byte. We use enterprise API tiers from OpenAI, Anthropic, and Google—all with contractual data protection agreements that explicitly prohibit training on customer data. Your documents are processed, analyzed, and the results stored in your secure account. The AI providers never retain your content. This isn't a policy we chose—it's a legal requirement we enforce.

Only people you explicitly grant access. Each case has granular permissions: full access for your team, read-only viewer access for clients (free and unlimited), or complete privacy. Our team cannot access your documents without written authorization for support purposes. All access is logged in audit trails. You control who sees what, always.

About 5 minutes to start. Create an account, upload your first documents, and start asking questions. Bulk uploads of thousands of documents typically process in 1-2 hours depending on size and format. OCR for scanned documents happens automatically. Most users are getting value within their first hour—no training, no implementation project, no IT department required.

45+ formats including: PDFs (native text and scanned via OCR), Word documents (DOCX), images (PNG, JPG, TIFF), text files, and more. Our three-tier OCR system handles even poor-quality scans: preprocessing, Tesseract extraction, and AI-powered cleanup. If you can read it, we can probably extract it. Unsupported format? Email us—we add new formats regularly based on customer needs.

There are no document count limits—upload as many documents as you need. Storage scales per seat: 15 GB total per seat on Base (5 GB active + 10 GB archive), 65 GB per seat on Pro (15 GB active + 50 GB archive), or unlimited on Enterprise. Most litigation cases fit comfortably—and adding seats multiplies your storage. The AI query limits (50-100/day per seat) are generous—most users never hit them, and they reset daily.

Yes—2 weeks free, full access to every feature, no credit card required. Upload real case documents (we recommend a smaller active case to start). Run searches, check for contradictions, generate deposition questions. See actual results on your actual work. After 14 days, choose a plan or export everything—no pressure, no games, no 'gotcha' billing.

Perfect—neither are most attorneys. If you can use Google, you can use this. Type a question in plain English: 'What did the defendant say about the meeting on March 15?' or 'Find contradictions in Smith's testimony.' The AI understands legal context. No boolean operators, no complex queries, no training required. We built this for litigators, not technologists.

Every AI answer includes citations to specific documents so you can verify. We're a research accelerator, not a replacement for legal judgment—you always review and confirm. That said, our legal-specific AI is remarkably accurate because it's tuned for legal reasoning patterns. Users report the AI catches things they would have missed, not the reverse. When in doubt, ask it to show its sources.

Yes to both. Upgrade instantly (prorated billing). Downgrade at your next billing cycle. Cancel anytime with no penalty—export your data and go. We don't lock you in because we don't need to. Firms stay because the tool works, not because they're trapped. Month-to-month available on all plans; annual gets you 2 months free.

Direct access to the founders—email and phone. We believe attorneys deserve to talk to the people building the product, not read a knowledge base or wait in a support queue. Ask us anything: how to structure a complex search, best practices for deposition prep, or feature requests. Enterprise adds guaranteed response times (SLA) and a dedicated account manager who knows your firm's workflow.

Security & Compliance

We implement enterprise-grade security controls including AES-256 encryption at rest, TLS 1.3 in transit, complete tenant data isolation, and comprehensive audit logging. We maintain contractual zero-training agreements with all AI providers (OpenAI, Anthropic, Google). We are actively working toward SOC 2 Type II certification. For specific compliance inquiries or to request our security documentation, contact security@robotrobotandhuman.com.

Yes. Enterprise plan customers receive a DPA as part of onboarding. For BAA requirements or specific compliance documentation needs, contact legal@robotrobotandhuman.com.

You can export all your documents and analysis before cancellation. After your subscription ends, data is retained for 30 days in case you change your mind, then permanently deleted from all systems including backups. You can request immediate deletion at any time.

All documents are processed within isolated, encrypted environments. AI providers process your content solely to return results — they do not store, log, or train on your data. Your work product and privileged communications receive the same encryption and access controls as all other documents in the system.

We maintain documented incident response procedures. In the event of a security incident affecting your data, we notify affected customers within 72 hours, consistent with GDPR requirements and legal industry standards. Enterprise customers can customize notification procedures in their service agreement.

AI-generated analysis (deposition questions, insights, contradiction reports) constitutes attorney work product prepared in anticipation of litigation. We recommend consulting your firm's ethics counsel regarding discoverability in your jurisdiction. We will not voluntarily disclose customer data or analysis to third parties without valid legal process and advance notice to you.

Robot Robot and Human is a research and analysis tool — it surfaces evidence and patterns that attorneys evaluate with professional judgment. The underlying documents remain your primary evidence. AI-generated insights help you find what matters faster, but final legal conclusions and court filings are always the attorney's work product.

All data is stored in AWS data centers in the United States (primary region: us-east-1, disaster recovery: us-west-2). Data is encrypted at rest with AES-256 and in transit with TLS 1.3. For data residency requirements outside the US, contact our team.

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