FAQ

Frequently Asked Questions

Clear answers about onboarding, security, and how the platform works.

Product & Pricing

Three critical differences: First, your documents stay organized in cases with proper chain of custody—no copying sensitive text into chat windows. Second, our AI is trained on legal reasoning patterns: it understands what a contradiction in testimony means, what discovery gaps matter, and (on Enterprise) how to draft a citation-verified MSJ opposition. Third, everything is searchable across your entire case—ask a question and get answers with citations to specific documents. ChatGPT can't search your 500-page production or remember what the defendant said in their interrogatory responses.

Upload your discovery documents and the AI will: find any document by describing what you're looking for (not just keywords), automatically flag contradictions between witness statements, identify gaps in your discovery responses, build deposition question lists based on document weaknesses, draft Interrogatories that respect court limits (25 in federal court) with cross-discovery awareness to avoid overlap with other requests, and generate Requests for Admission with deadline tracking and deemed-admitted alerts. Enterprise plans add citation-verified MSJ-opposition drafting, where every assertion is traced to a source document (or flagged as a fill-in blank). Pro and Enterprise users also get a live deposition session workspace—witness intel, your prepped question list, case-element coverage, and session notes on one screen during the deposition.

Drill-mode access is included with Pro and Enterprise — your attorneys can build sessions, configure exhibits, and review prep memos at no extra cost. Each non-lawyer deponent you actually prep is a separate $299/month seat, billed per witness rather than per attorney. The witness joins via magic link (no login required), drills against AI opposing counsel grounded in your case docs, and the seat covers consent capture, retention controls, deponent voice cloning, the 17-grade rubric, and the downloadable PDF prep memo. Re-prepping the same deponent within a single billing period is free — the seat is reused, not double-charged. Seats are allocated and refunded by an admin or partner from the Seats tab, and 30(b)(6) corporate-designee training is supported on the same seat.

It is the upstream pair to the live deposition session workspace. Before the deposition, the witness drills against AI opposing counsel grounded in your case's contradiction graph—every question carries a verbatim citation that the verifier confirmed before firing. The drill runs real deposition procedure: court reporter announces on-the-record, exhibits get marked ("Plaintiff's Exhibit N, so marked"), counsel asks foundation-then-impeachment questions, defending counsel objects on structural defects (compound, vague, mischaracterizes), the deposer audibly rephrases, the witness reviews the actual Bates-stamped document, and answers get graded against a 17-grade rubric with inline coach tips. At the end, the witness walks out with a downloadable PDF prep memo signed as privileged work product. Same case data drives the drill and the live deposition—no duplicate setup. Available on Pro and Enterprise.

You should—and they'll be 10x more effective with this tool. An associate reviewing 10,000 documents manually takes weeks and misses things. Upload those same documents here and within hours you have: every contradiction flagged, every timeline inconsistency identified, and instant answers to any question about the record. Your team stops doing document archaeology and starts doing legal strategy. One partner told us: 'My associate found a smoking gun in 20 minutes that we'd missed in three weeks of manual review.'

Most firms see payback within the first case. At $99-249/month per seat, you need to save roughly 1-2 hours of associate time monthly to break even—and firms typically report saving 10-20+ hours per case on document review alone. One contradiction caught before trial, one deposition question that lands because you had instant recall of every prior statement—these moments win cases. The real ROI isn't time saved, it's cases won.

Every plan uses the same core security controls: TLS 1.2+ over internet-facing connections, including TLS 1.3 at the public edge; encryption at rest; role-based access; audit records; and zero AI training on your data. Our Security page and Privacy Policy describe the current controls and provider terms in detail.

Using RRH does not, by itself, waive attorney-client privilege or work-product protection. We treat uploaded documents and case data as confidential, and our encryption, matter-aware access controls, audit records, and provider contracts are designed to support counsel's existing confidentiality obligations. Counsel controls firm-selected case membership and ordinary sharing; limited, logged RRH administrator and subprocessor access is confined to the operational purposes disclosed in our Privacy Policy. Particular privilege determinations still depend on the matter and governing law.

Never. Your documents do not train our models or any provider's general-purpose models. We enforce that boundary through commercial/API provider tiers. Production configured-router requests pass through TrustedRouter under contractual data-processing and no-logging obligations that flow through to approved providers. Provider terms still apply, including limited retention for abuse monitoring or service integrity, but retention is not model training. See our Privacy Policy for the provider-by-provider posture.

Only the people you grant case access can use your documents in the ordinary course. Each case has granular permissions: full access for your team, read-only viewer access for clients (free and unlimited), or complete privacy from other customer organizations. Limited RRH administrator and subprocessor access is confined to the support, security, maintenance, legal, and other operational purposes disclosed in our Privacy Policy and Terms, and administrator access is logged. Your firm controls case membership and customer-directed sharing.

About 5 minutes to start. Create an account, upload your first documents, and start asking questions. Bulk uploads of thousands of documents typically process in 1-2 hours depending on size and format. OCR for scanned documents happens automatically. Most users are getting value within their first hour—no training, no implementation project, no IT department required.

PDFs (native text and scanned via OCR), Office documents (DOCX, XLSX, XLSM), images (PNG, JPG, TIFF), text and CSV files, and email (EML, MSG). Upload a ZIP and we'll extract and process every file inside individually. Our three-tier OCR system handles even poor-quality scans: preprocessing, Tesseract extraction, and AI-powered cleanup. Unsupported format? Email us—we add new formats regularly based on customer needs.

There are no document count limits—upload as many documents as you need. Storage scales per seat: 15 GB total per seat on Base (5 GB active + 10 GB archive), 65 GB per seat on Pro (15 GB active + 50 GB archive), or unlimited on Enterprise. Most litigation cases fit comfortably—and adding seats multiplies your storage. The AI query limits (50-100/day per seat) are generous—most users never hit them, and they reset daily.

Yes—2 weeks free, full access to every feature, no credit card required. Upload real case documents (we recommend a smaller active case to start). Run searches, check for contradictions, generate deposition questions. See actual results on your actual work. After 14 days, choose a plan or export everything—no pressure, no games, no 'gotcha' billing.

Perfect—neither are most attorneys. If you can use Google, you can use this. Type a question in plain English: 'What did the defendant say about the meeting on March 15?' or 'Find contradictions in Smith's testimony.' The AI understands legal context. No boolean operators, no complex queries, no training required. We built this for litigators, not technologists.

Every AI answer includes citations to specific documents so you can verify. We're a research accelerator, not a replacement for legal judgment—you always review and confirm. That said, our legal-specific AI is remarkably accurate because it's tuned for legal reasoning patterns. Users report the AI catches things they would have missed, not the reverse. When in doubt, ask it to show its sources.

Yes to both. Upgrade instantly (prorated billing). Downgrade at your next billing cycle. Cancel anytime with no penalty—export your data and go. We don't lock you in because we don't need to. Firms stay because the tool works, not because they're trapped. Month-to-month available on all plans; annual gets you 2 months free.

Direct access to the founders—email and phone. We believe attorneys deserve to talk to the people building the product, not read a knowledge base or wait in a support queue. Ask us anything: how to structure a complex search, best practices for deposition prep, or feature requests. Enterprise adds guaranteed response times (SLA) and a dedicated account manager who knows your firm's workflow.

Security & Compliance

Our documented security program and audit package map controls to the SOC 2 Trust Services Criteria, including access, encryption, logging, monitoring, incident response, retention, and vendor risk. We have not yet completed an independent SOC 2 examination and do not claim certification. For the control package or a current security review, contact security@robotrobotandhuman.com.

Yes. Enterprise plan customers receive a DPA as part of onboarding. For BAA requirements or specific compliance documentation needs, contact legal@robotrobotandhuman.com.

You can export your documents and analysis before cancellation. After account closure or a written request, we delete the account and associated data within 30 days, subject to limited backup, audit, billing, and legal-hold retention described in our Privacy Policy.

Using RRH does not, by itself, waive attorney-client privilege or work-product protection. We treat uploaded documents and case data as confidential under encryption, matter-aware authorization, audit, and provider-contract controls, and they never train our models or any provider's general-purpose models. Counsel controls firm-selected case membership and customer-directed sharing; limited RRH administrator and subprocessor access is confined to disclosed operational purposes. Particular legal determinations remain matter- and jurisdiction-specific.

We maintain documented incident response procedures. In the event of a security incident affecting your data, we notify affected customers within 72 hours, consistent with GDPR requirements and legal industry standards. Enterprise customers can customize notification procedures in their service agreement.

AI-generated analysis (deposition questions, insights, contradiction reports) constitutes attorney work product prepared in anticipation of litigation. We recommend consulting your firm's ethics counsel regarding discoverability in your jurisdiction. We will not voluntarily disclose customer data or analysis to third parties without valid legal process and advance notice to you.

Robot, Robot, & Human is a research and analysis tool — it surfaces evidence and patterns that attorneys evaluate with professional judgment. The underlying documents remain your primary evidence. AI-generated insights help you find what matters faster, but final legal conclusions and court filings are always the attorney's work product.

Primary customer-content storage is in the United States: the application and uploaded documents are hosted in AWS US-East-1, and the primary database is operated by CockroachDB Cloud on AWS US-West-2. Limited global edge, sanitized analytics, support, or provider processing may occur elsewhere depending on user location and provider configuration; our Privacy Policy identifies those boundaries. Data is protected with TLS 1.2+, including TLS 1.3 at the public edge, and encryption-at-rest controls. We do not currently maintain a cross-region disaster-recovery environment.

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